Fock Sake
19-06-2016, 08:51 PM
Last weekend, I made a booking at Kyoto 206 for Hitomi. The roster quite clearly said she's available from 7pm, so to avoid any waiting time, I booked from 7pm.
But when I arrived, I found to my dismay she was not available, because the customer before me had extended. Now keep in mind the advertised time of availability was 7pm and my booking was accepted. Therefore, in theory I should not have had to wait at all ASSUMING she had started at the advertised start time. Look I don't mind being held up 5-10 mins for the previous customer. I understand things can get delayed a bit, but totally ignoring a booking? Why take the booking at all if you can't guarantee availability at the specified time? Isn't that the whole point of a booking - to eliminate the waiting time?
The receptionist was profusely apologetic, but it still didn't change the fact that I had made a special journey out to the city to see this girl and then got cock-blocked. For me, it's a solid 80-minute journey one-way. Basically almost 3 hours lost.
Over the years, I've noticed a pattern: The shops which don't ask for a customer's contact number (usually low-end shops) cannot be relied upon to keep their word regarding a booking. There is only one shop I've ever come across (a high end shop) who always asks for a number and once, I was legitimately delayed by about 5 mins, and they actually used that number to chase me up. This is how it should be. But last weekend, it was I, the customer, who had to encourage Kyoto to take my number! So it's not like they couldn't contact me to warn me what had happened.
Please, shopkeepers and receptionists - DO NOT TAKE BOOKINGS if you can't or won't honour them. Simple as that! If you are going to take bookings seriously, this means not accepting extensions if it is going to clash with a later booking.
Not all customers are unreliable. So of us do bend over backwards to keep our appointments.
But when I arrived, I found to my dismay she was not available, because the customer before me had extended. Now keep in mind the advertised time of availability was 7pm and my booking was accepted. Therefore, in theory I should not have had to wait at all ASSUMING she had started at the advertised start time. Look I don't mind being held up 5-10 mins for the previous customer. I understand things can get delayed a bit, but totally ignoring a booking? Why take the booking at all if you can't guarantee availability at the specified time? Isn't that the whole point of a booking - to eliminate the waiting time?
The receptionist was profusely apologetic, but it still didn't change the fact that I had made a special journey out to the city to see this girl and then got cock-blocked. For me, it's a solid 80-minute journey one-way. Basically almost 3 hours lost.
Over the years, I've noticed a pattern: The shops which don't ask for a customer's contact number (usually low-end shops) cannot be relied upon to keep their word regarding a booking. There is only one shop I've ever come across (a high end shop) who always asks for a number and once, I was legitimately delayed by about 5 mins, and they actually used that number to chase me up. This is how it should be. But last weekend, it was I, the customer, who had to encourage Kyoto to take my number! So it's not like they couldn't contact me to warn me what had happened.
Please, shopkeepers and receptionists - DO NOT TAKE BOOKINGS if you can't or won't honour them. Simple as that! If you are going to take bookings seriously, this means not accepting extensions if it is going to clash with a later booking.
Not all customers are unreliable. So of us do bend over backwards to keep our appointments.