Yeah so basically the op got shafted on that booking.
I prolly wouldve been annoyed at what happened given how op described it from his end.

Good on the shop for making an offer to make up for the fuck up.
Although, it wouldve been nicer if the offered it face to face to op.
Specially if the previous ounter did insist on randomly extending, eve if the shop informed him of a booking.
But i can inagine how they wouldnt want to say that the previous punter suddenly extended. Op couldve turned aggro and having a scene in the shop would be bad.
Im guessing the shop tried to handle it as best as they couldve thought in the minutes they had.

For the ounter who extended.
Damn, if the shop informed him that there was already a booking and he cant extend. Be a good human and respect the booking.


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