Originally Posted by
Holdan
For me it is about meeting expectations. And that is an individual position. And can vary day to day. Some believe they are paying good money and so their expectation is for a high quality service. Can't argue with that. And when that expectation is not met ( an there are countless posts attesting to that), the punter is annoyed, angry, disappointed etc. The interesting aspect of this is that the individual punter sets his expectation. No one else. So an alternative is to lower your expectation and there is a greater chance you will have it met. Happy days!!