Hi Fred,
I’m so sorry for the inconvenience I caused you today with the booking. It’s no excuse, but today was busy and there’s was a mistake with the scheduling . I apologise for the time you wasted and would like to offer you a complimentary session if you decide to give us another chance.
Once again Fred, I apologise and please don’t let today be a reflection of our business. We try hard to please our customers and take pride in them coming back again and again for the long term.
Please feel free to call me if you’d like to discuss further.
Tiffany