Originally Posted by
frisson
I disagree in some situations
If a punters booking is being dishonored entirely, and the shop wants to delay the booking for 30 minutes because their favorite regular has decided at the last minute to extend,
Then, the punter should be sent a text or preferably phoned about the problem. It's not reasonable to keep a customer waiting 30 minutes, if he wants discretion and not sitting next to other punters in a brothel for over half an hour
If a booking has to be canceled, again a text or a phone call is just decent customer service
If you book and arrive and you find it's not the lady you booked, they want you to see someone else, again in the real world this is a major betrayal of customers trust. Major.
I can tell you my current gf would blow up deluxe if she books a hair stylist, turns up, and is told her booking is f_cked and she can come back another time
Or if she turns up and Jack Joke not Jack Jones is doing her hair
She tells me she pays $150 for her hair, not nearly as much as what we pay for service
Yet us men put up with the sh_tty booking systems
The OPs problem is different, you have to book quickly and efficiently or you miss out. No need to get unpleasant about it