that happened to me few times too and they never apologise and even if they did, you can tell not they are not serious. but then i was late for 30 minute at one time due to bad traffic and could not find a parking and they blacklist me. wtf? i hardly go back there now unless they have a very good girl, in fact, last time i visit was more than 6 months ago.
honestly they can treat customer like that and still in business i think is all our faults as they have too many customers and they dont care about services. but with so many options nowaday, why should i go back?