Originally Posted by
Hypersuit
We are all agreed, there are too many massage places rather then the demand. Of course the demands are also impacted by their mandatory expenses (Loans, Cost of living, ect) and other factors (including addictions which costs $$$$).
But back to the basic, this is a niche market industry. This mean shops can always improve on the demand, even how to excel further in unexpected customer service.
We know and experienced great customer service before, (eg. That pick up service, massage technique, GFE and more) but that’s really rely on how we treat MLs and how ML wants to be treated – including their capabilities and experience.
Some of my observation known as good business when they start presenting some initiatives.
1. Customer Service. Eg. Talk about semi personal level – what they do in day to day (language can be a barrier, but sign and gesture are often very effective)
2. Trying new techniques and ask for feedback, don’t be shut down by one feedback, if you know it can be good and try to improve – just many ways to turn on our switches.
3. Comfort Atmosphere (Lighting, Clean (Look and smell), Music) – almost like the place is telling stories itself to the punters.
And these are what I observe can be the turned off factors:
By the shop:
· Positioning Camera in the waiting room – like we are being watched by the MLs (hahaha). There is a difference between Safety camera (entrances and Exists) and Surveillance camera.
· Bad atmosphere (Dirty Floor, Too Bright lighting, Songs on repeat, Mouldy shower – if there is one, smelly and dirty table / bed)
By the ML:
· Talking / texting on the phone while service. At least they should ask permission from their customer and apologise.
· Talking about their other customers in much details. (even knowing their financial status, ect)
· Walking out from the room without asking or telling customer
Tips for the MLs
· Don’t talk about money while giving a service, you can talk about music, food, holidays or even ask your customers day
· Trying something different, new technique and get feedback, either way your customer can also be your teacher.
· First and Last impressions are very important. Eg, Greeted with the smile next to the entrance of my room, with the stunning pose.
· Your well rapport customer will understand you (not new customer). Understanding the slowness of the business, MLs are desperate to take any opportunity. Eg. Another customer is asking for a service. You need to understand the journey status of your current service, before asking if he allows you to take on another work. AND if you are allowed, you may want to provide extra TLC or extend your time at no charge. You may also consider the shop policy about watching your clock. (Not Sure if people agrees with me)
Tips for the Shop:
· Understand the budget, sometimes overdo it can be distracting.
· Spend online looking at some ideas for décor and what you want to create for your customer to feel
· Moving the decors around, especially around the entrance or waiting room, and minor placement in the room. At the end of the day, your customer will be facing down and be looking at your MLs. By moving the Décor around, it’s a way to tell your customer that you care about the place and your customers.
This is something else to think about, we know number of shops and demands doesn’t match. How can the demand be increased? – Demand Locations? Operating Hours? What are we expecting in return?