I've frequented 278 Cleveland several times and have never had a reason to complain as they've always been courteous. But for some reason, their demeanor changed when I visited their new location at 479 Elizabeth for the first time last Friday.

I was greeted by a guy at the counter upon arrival and the conversation went something like this...

479: How long you want to stay?

Me: x minutes

479: Ok. That's x dollars

Me: Ok. Can I see the ladies?

479: Yes but you need to pay first

Me: And if I don't like any of the ladies, you'll refund my money?

479: If I show you more than 10 girls, No. If I show you less than 10, I will charge you $20.

Me: You're kidding right?

479: No. If I showed you that many girls and you still don't like any, then you need to pay. I don't want to waste my time

Me: This never happened before

479: (smiled) Well the guy before you was told the same thing

Me: Ok. That's up to you (walked out)

I've never ever been forced to pay before seeing what I'm getting - even 5 star at their prime weren't this arrogant. I'm a paying customer and deserve to be treated better so personally, I will not return.

I decided to post this because a) I wanted everyone to know about this policy, and b) I'm curious if anyone has experienced this appalling customer service, either at this establishment or anywhere else? Thanks