Originally Posted by
frisson
This switching of ML / WL is obviously low business ethics
Firstly lets assume the person you booked is actually rostered at the shop on that day. Some shops are advertising and the lady is not rostered
Secondly with a shop you don't know enough to trust, if it's important to you, ring 60 minutes ahead of time to confirm first that the lady is working, and that she is definitely ready for the booking
If you get in there are they still have stuffed up your booking, stay very calm (as you may become a regular customer) and ask for a discount, or fix up the issue as soon as feasible. Tell them you drove in the traffic for an hour to get there, and you took time off work. Be sure that other punters listening are aware of your stuffed up booking despite confirming a definite booking
We are talking about $200-400 of money changing hands. This is a significanr service you have organised, it's not an ice cream you ordered off Menulog.
I get my car serviced for this kind of money. The manager on site needs to be answerable. Amateur booking systems are not acceptable