SS had 2 accounts one at the shop and one for the owner this was in place for years. owner is better to chat to, can give recommendations etc.
when 108 opened she obviously created an account for that store, however i believe its a coownership so there's another person or guy that looks at it too.
SS kept the 2 accounts but owner has trouble managing both, so she does tell you to go to the shop wechat directly if you need to book confirm who's working otherwise if youre chatting about who is good etc owner is better because receptionist just peddles anyone to you.