The standards are slipping at Ginza.

[Green Dragon]

I've been using Ginza for over 20 years, since their early days in Maroubra. They know me. I know Wilson. They know that when I book, I'll be there. I'll pay. I'll make sure the girl enjoys herself as much as I do. It's a shame then, that this loyalty is no longer reciprocated. Last night I made a booking for today via sms. Today I arrived to find the girl that I booked wasn't there. Why no message? Why no text? No letting me know the girl wasn't going to be there ... just let me drive all the way in ... and spring it on me at the last second. "Oh ... yeah ... sorry bro ... " c'mon, that's barely an apology, lacking in sincerity as much as it is disrespectful. Sure, they offered a girl who wasn't booked, but I booked the day before FOR A REASON. So I declined. Yes, business is great. Yes, you're making a killing. But just remember one thing: if you forget the customers who got you off the ground, we'll forget you!

[Aussieguyinsf]

I've been using Ginza for over 20 years, since their early days in Maroubra. They know me. I know Wilson. They know that when I book, I'll be there. I'll pay. I'll make sure the girl enjoys herself as much as I do. It's a shame then, that this loyalty is no longer reciprocated. Last night I made a booking for today via sms. Today I arrived to find the girl that I booked wasn't there. Why no message? Why no text? No letting me know the girl wasn't going to be there ... just let me drive all the way in ... and spring it on me at the last second. "Oh ... yeah ... sorry bro ... " c'mon, that's barely an apology, lacking in sincerity as much as it is disrespectful. Sure, they offered a girl who wasn't booked, but I booked the day before FOR A REASON. So I declined. Yes, business is great. Yes, you're making a killing. But just remember one thing: if you forget the customers who got you off the ground, we'll forget you!

Who's Wilson? Guess if you have to ask you're not worthy.

[Linq]

Welcome to the new world

[GoldfishMan]

Who's Wilson? Guess if you have to ask you're not worthy.

Wilson's the founder. The person who took Tokyo Cats from when it was a small operation through to now as Ginza, a behemoth of the industry. He's a top bloke.

On OP's experience, yeah that will hurt for sure. I had the same thing happen to me with 42G years ago. Jesse was the one who had to break it to me that my booking "fell through the cracks" during the handover between receptionists on duty. The location being far from home made it worse. I went back one more time to see my girl but never went after that.

It is what it is. I guess the lesson learnt with sex shops is, sometimes booking too early might not be the best thing to do.

[Madladam]

Same thing has happened to me. Ginza has set the bar high in standards of excellence in the industry, but failing to give any advance notice of bookings falling through fails to live up to their usual excellence and I hope they'll do better.

[tezzaman18]

Not sure what sort of booking system they have. that may not adequately cater for such a situation. Hence, would not be surprised . One of the old fashion booking sheet with a name and a contact no. would have easily enable Ginza to do a follow-up communication.

To date they have not let me down.


Same thing has happened to me. Ginza has set the bar high in standards of excellence in the industry, but failing to give any advance notice of bookings falling through fails to live up to their usual excellence and I hope they'll do better.

[neveragain]

FWIW this has happened to me at least once at every shop I've ever frequented. Yes I know it's not a good thing but it's not something specific to a single shop.

[NC3]

Hi GD. I disagree with you. Super Ginza does not slipping. Nobody is perfect, are you?
What happened with your booking is not a big deal at all. You are using a very strong words for such a small incident.
Something similar happened to me too [ and I am very busy ], who cares, it's ok, Ginza is unique and will continue to be.

[Gentle]

Who's Wilson? Guess if you have to ask you're not worthy.

He is the volleyball out of Castaway

[MrSeven]

I started with Ginza 16 years ago when they were at Haymarket operating out of an apartment with multiple rooms and curtains. The days of Cassie. When 30 min sessions were $90. Wilson and I used to have a smoke outside and chat back when I was smoking casually now no longer. I’m hoping this bad experience a long time customer had was an anomaly. It shouldn’t have happened, let Wilson know and I’m sure he’ll give you a discount as an apology and peace offering.

[GoldfishMan]

Not sure what sort of booking system they have. that may not adequately cater for such a situation. Hence, would not be surprised . One of the old fashion booking sheet with a name and a contact no. would have easily enable Ginza to do a follow-up communication.

To date they have not let me down.

It depends on the situation. I've been contacted by Ginza on more than one occassion when there was a problem with my booking, but from memory they were all because of easy to manage situations like girl calls in sick, etc. So we can't say that they don't ever give early warning. They will if they can.

On another time, my girl just didn't show up and didn't warn anyone about it. This was C Kiki back in the day. There I was waiting for 30 mins for her to arrive. Ginza receptionist was trying to contact her every few mins. I even feared something bad might have happened to her. I had to cancel it and go back to work. Later in the day Ginza contacted me. Turns out she went to school, forgot that she was on roster!!

Or if it's a double-booking situation like my experience at 42G. That would mean that they genuinely thought that everything was fine. Why would they deliberately double-book a girl? So in those situations, you won't get an early warning until you show up, then they realise they've made a mistake.

Shit just happens. Gotta move on from it. I forgot to mention that I stopped going to 42G not entirely because of that mishap. It was mostly because I'm a lazy punter, really hate having to travel far for it.

[PJD]

Weird. Twice I've had a girl go MIA, both times I got a heads up beforehand. The guys are pretty good, but anyone can make a mistake... Bit annoying when you have a bit of a travel in though.

[Sinkie]

Everyone makes mistakes mate. Maybe they just forgot. Remember the booking is manual.
My bookings got delayed countless times. I didn’t take it personally. Just move on. Try again the next day? Or see a different girl for me as I don’t really care, all the same pussy. Once you stop simping, life is so much easier

[VT25]

I had mistakes by the reception too. No big deal. I believe in them. Can’t thank them enough for bringing quality girls in the town.

[Sexybee]

I completely understand how you feel. Looking forward to booking a girl you really like and feeling as excited as if you were going on a date, only to be told she isn't there and they forgot to inform you—anyone would be upset.
I’ve been a customer here for five years myself, and they’ve made mistakes with me too, like booking the wrong person or notifying me that a girl canceled when I was already almost there. I didn't dwell on it too much because, compared to other places, they are still quite good. I used to think all shops offered similar service, and if I had a bad experience with a girl, all I could do was complain a bit or get a symbolic $10 coupon from the front desk with a few words of comfort. However, this place actually takes customer feedback seriously after the fact. Their follow-up and resolution made me trust them even more.
The reason you're so disappointed this time might be because something like this has never happened before. Maybe they were too busy and didn't pay enough attention to a loyal customer like you, assuming you'd be understanding since you're regulars.
Even though I haven't been to the shop in a few months because they don't currently have any girls I like, as long as they do, I will definitely go back. While the front desk can't guarantee the quality of the service provided by the girls inside, they certainly ensure high service quality outside. Personally, I still really appreciate their service.

[daveultra]

I used to face the same issues, having to quit multiple times, more than five times, in fact. As a result,
I stopped pre-booking appointments.
The problem was that I had to drive a distance to get there.
On several occasions, I wouldn't receive any cancellation texts. To avoid disappointment, I decided not to pre-book appointments. Instead, I'd book on the same day if I wanted to see the same girl. This way, I could avoid the frustration of last-minute cancellations.

When I arrived at Ginza, I'd often be told that the girl had cancelled, Sorry bro…..but I wouldn't have been informed. It's frustrating when this happens.
However, I've found that there are other several establishments that offer similar services, where you can choose from a lineup of girls and avoid disappointment.
These places provide a more reliable experience, where you can confirm the services offered and pay without any hassle.

[NC3]

I had mistakes by the reception too. No big deal. I believe in them. Can’t thank them enough for bringing quality girls in the town.

--- spot on, you have common sense. - Mistakes here and there means absolutely nothing. Happened to me too, who cares.
Ginza is beyond, for me Ginza is the best sex shop in Australia and one of the best in Asia. - Their rates, their standards in customer service, the way they manage rates and girls, is something that nobody has in a such an almost perfect way.
But is normal, always there are very very few people who 'for some reason' cannot see.

[wilisno]

It doesn’t have to be a mistake by the shop. Absenteeism is unavoidable to any shop or any employer, just that they have nowhere to complain nor post on the forum !

Just think how often do you give your boss a full day’s notice for taking a sickie ? Or just wake up and feel a bit of headache and decide to call in sick ? Unless you live at the address where you work, you can be delayed by transport too, like train problems.

If you’re the first customer of the girl on the day, there’s a possibility that this would happen one day, no big deal.

If you think the shop is picking on you, don’t go there ! Or you know you don’t have a good relationship with the shop, don’t go there.

[woodland]

i remember Suki from Tokyo Cats

[GINZA]

We’re really sorry about your experience, and we completely understand how you felt. We truly tried our best to handle the situation, although unfortunately, sometimes unexpected things can happen.

This morning, you arrived early at 10:10am. At that time, we still couldn’t get in touch with her, so we weren’t sure what had happened and were worried that she may have overslept or might arrive much later. We tried our best to explain the situation to you and also offered the option of changing to another girl, so you wouldn’t have to wait too long.

We understand that by then you were already disappointed and upset, and we’re really sorry about that.

She actually arrived at the shop at 10:24am, only a little later than her usual arrival time. As soon as she arrived, we called you twice and also sent you a message to let you know. Unfortunately, we didn’t receive an answer or hear back from you, so we thought you may have already left.

We sincerely apologies for the inconvenience and disappointment caused. We really do appreciate your understanding, and we’ll do our best to communicate more clearly and handle situations like this better in the future. Thank you for your patience and understanding. :(

[Icegodofhungary]

So the OP has been going to Ginza for 20 years, knows the boss man, considers himself loyal ... but then decides to call them out on a public forum, take his bat and ball and go home ... over one 'mistake'? Where's the loyalty in that?

And it seems he may have misrepresented the story. Seemingly arriving early for his booking (before the official opening time), and wondering why they haven't given him advance warning that the girl he booked hasn't arrived yet? At that time of the morning it was probably only just occurring to them that she's running late. The timing paints this scenario in a VERY different light to how the OP was presenting it. Hurt that they didn't offer him a proper apology, but ignores their follow up calls and texts ...

And yet Ginza still offers an apology and explanation. Apologising despite what seems to be an actual lack of fault on their part. I've been known to complain to the boys at reception about pretty superficial things and they always take it in stride, but as far as superficial goes this one take the cake. And yet they're still being very respectful. I'm not seeing any signs of 'standards slipping' here.

[I_luv_doggie.]

The Ginza boys’ explanation says it all really.

Have had a few times the lady booked not available etc. It’s punting and you move on.

Always found Ginza very responsive and they always tried their best to help out. Once, a lady I tried to book and was all booked out but the next day an availability turned up and they called if I wanted that slot.

Recently, after finishing a session, I had a medical matter that occurred. A week or so later, they reached out to see how I was travelling.

Always found them to be professional.

[GoldfishMan]

The Ginza boys’ explanation says it all really.

Have had a few times the lady booked not available etc. It’s punting and you move on.

Always found Ginza very responsive and they always tried their best to help out. Once, a lady I tried to book and was all booked out but the next day an availability turned up and they called if I wanted that slot.

Recently, after finishing a session, I had a medical matter that occurred. A week or so later, they reached out to see how I was travelling.

Always found them to be professional.

Yes, they did the same thing for me with the booked out girl. Contacted me the next day when a slot freed up. Top notch service, I swear.
And that's why I stand by my statement. Wilson is a top bloke because this level of service doesn't happen on its own. He's literally embedded this DNA of customer service into the business. Everything just feels right even when something goes wrong!
It would be a damned shame if OP stops going to Ginza over a minor blip like this. Doing himself a disservice IMO.

[Jack-Jack]

So the OP has been going to Ginza for 20 years, knows the boss man, considers himself loyal ... but then decides to call them out on a public forum, take his bat and ball and go home ... over one 'mistake'? Where's the loyalty in that?

And it seems he may have misrepresented the story. Seemingly arriving early for his booking (before the official opening time), and wondering why they haven't given him advance warning that the girl he booked hasn't arrived yet? At that time of the morning it was probably only just occurring to them that she's running late. The timing paints this scenario in a VERY different light to how the OP was presenting it. Hurt that they didn't offer him a proper apology, but ignores their follow up calls and texts ...

And yet Ginza still offers an apology and explanation. Apologising despite what seems to be an actual lack of fault on their part. I've been known to complain to the boys at reception about pretty superficial things and they always take it in stride, but as far as superficial goes this one take the cake. And yet they're still being very respectful. I'm not seeing any signs of 'standards slipping' here.


The Ginza boys’ explanation says it all really.

Have had a few times the lady booked not available etc. It’s punting and you move on.

Always found Ginza very responsive and they always tried their best to help out. Once, a lady I tried to book and was all booked out but the next day an availability turned up and they called if I wanted that slot.

Recently, after finishing a session, I had a medical matter that occurred. A week or so later, they reached out to see how I was travelling.

Always found them to be professional.


Yes, they did the same thing for me with the booked out girl. Contacted me the next day when a slot freed up. Top notch service, I swear.
And that's why I stand by my statement. Wilson is a top bloke because this level of service doesn't happen on its own. He's literally embedded this DNA of customer service into the business. Everything just feels right even when something goes wrong!
It would be a damned shame if OP stops going to Ginza over a minor blip like this. Doing himself a disservice IMO.

LMaoooo green dragon what a name by OP clearly not green in the punting scene but a man on a mission if he ever gets hard done by even by the slightest

maybe should be angry red dragon or blue balls dragon...
https://www.aus99forum.com/showthread.php?39599-dont-you-hate-it-when-u-book-one-wl-and-the-reception-gives-u-dif-one&p=451287&viewfull=1#post451287

post 22

OP mate has supposedly been going to Ginza for 20 years and knows Wilson but the smallest mistake decides to come on here and oust the shop without giving the full context.
OP you barely average 1 post a year and if you've been supporting the shop "as you say" i doubt in all these years you've never had 1 good punt and no effort to leave 1 comment or AR to compliment the shop or girl?


I wonder what OP expectation is of a shop considering in his last 20 posts 3 were filed under complaint of which one is advocating for people to get banned for Admin LOL

Anyways i agree with what others have said here regarding Ginza but unfortunately things with the girls and customers are outside of their control like last minute cancellations by girl or girl due to x reason cannot continue to work you cant force them to work to keep the next customer happy so they dont come on here to bitch and complain.

GOOD to see the shops reply to provide the FULL CONTEXT as OP conveniently decided to leave out all these details....

[Wayne]

Ginza is one of the best managed businesses I have ever come across. And certainly Sydney’s best brothel. This criticism is ridiculous; just a little hissy fit by some immature boy. There are always aspects in any business beyond the control of management. Contrary to that hackneyed old phrase, the customer is not always right. Grow up and accept that the world does not rotate around your pathetic little ego.

[MrSeven]

Agree.
Ginza is fantastic and the best service in Sydney, I’ll say Australia.
Wilson and his team are to be applauded for customer service.
Great reply from them too.

[holi_day]

I have been with Ginza for many years too. I understand how you feel. You booked the day before. You set expectation, gradually build up the excitement, you may have done some pre for the session, or even taken the medication (some bros may do), travelled all the way to the shop, find out she wasn't available.

It happened to me a couple of times, but I would consider it rare. I have heard reception talking like a girl disappeared and uncontactable etc at the reception, or a girl came out from the previous session, but got hurt and had to cancel...etc.
Things like these happen and I believe Ginza has been managing this by all the means they have.

For me, I learn the way that always set my expectation low and expect the unexpected, and hope for the best. It works 90% of the time.

[VERY VERY_HARMSUP]

If ur gonna piss and whine abount one booking mishap and even creating a thread on here to bad mouth the shop you better avoid places No5 M.. in the last 6 months or i've had at least 3 or 4 booking changes/cancellations especially with J Gianna

[MrPB]

There seems to be some conflicting information, and would be grateful if someone could fill in some of my blanks.

- If OP arrived early at 10:10am, one would presume it would be for either a 10:30am or 11:00am booking. I don't believe girls are rostered on at the quarter, i.e. 10:15am/10;45am.
- Further, the girl is claimed to have arrived at 10:24am, which presumably is ample time to make it for a 10:30am booking.
- Driving into the city at presumably around 10:00am and finding parking is also an interesting point made by OP, so unless parking was found in close proximity, one would definitely catch multiple calls and/or texts in the <14mins. However I presume OP was emotional and did not want to pick up any calls.

Am I missing something here?


Nonetheless, 1 failed booking in 20 years seems to be a great statistic to me.

[Aussieguyinsf]

Wilson's the founder. The person who took Tokyo Cats from when it was a small operation through to now as Ginza, a behemoth of the industry. He's a top bloke.

On OP's experience, yeah that will hurt for sure. I had the same thing happen to me with 42G years ago. Jesse was the one who had to break it to me that my booking "fell through the cracks" during the handover between receptionists on duty. The location being far from home made it worse. I went back one more time to see my girl but never went after that.

It is what it is. I guess the lesson learnt with sex shops is, sometimes booking too early might not be the best thing to do.

That’s probably the bigger point. If you’re charging top dollar, people quite reasonably expect top service — and at the very least, a text before they’ve driven across town for a booking that no longer exists.

Reputation might buy you some forgiveness, but it shouldn’t become an excuse for complacency.

[thedealer87]

Yeah...... the bus at my bus stop last Thursday says it'll arrive at 8.15am and it never did for the next 30 mins.
The dish that I was really looking forward to eat was sold out at my favourite restaurant when I went there 2 weeks ago.

So what? That's life. Deal with it. Are you THAT entitled??

[4m3L]

The Ginza boys’ explanation says it all really.

Have had a few times the lady booked not available etc. It’s punting and you move on.

Always found Ginza very responsive and they always tried their best to help out. Once, a lady I tried to book and was all booked out but the next day an availability turned up and they called if I wanted that slot.

Recently, after finishing a session, I had a medical matter that occurred. A week or so later, they reached out to see how I was travelling.

Always found them to be professional.

I experience this one, props to ginza boys. If the girl that I want is fully booked they will contact you to message them the next day early to secure the slot.

[tezzaman18]

It appears the OP has only disclosed some facts which appears to be incomplete now that Ginza has responded, which is self explanatory.

I would think a response from Bro Green Dragon should be forthcoming????????


There seems to be some conflicting information, and would be grateful if someone could fill in some of my blanks.

- If OP arrived early at 10:10am, one would presume it would be for either a 10:30am or 11:00am booking. I don't believe girls are rostered on at the quarter, i.e. 10:15am/10;45am.
- Further, the girl is claimed to have arrived at 10:24am, which presumably is ample time to make it for a 10:30am booking.
- Driving into the city at presumably around 10:00am and finding parking is also an interesting point made by OP, so unless parking was found in close proximity, one would definitely catch multiple calls and/or texts in the <14mins. However I presume OP was emotional and did not want to pick up any calls.

Am I missing something here?


Nonetheless, 1 failed booking in 20 years seems to be a great statistic to me.

[Cassius1]

I can’t believe it’s thread is still going. The organisation has always been super efficient. But anywhere, sometimes things go wrong.

[neveragain]

I can’t believe it’s thread is still going. The organisation has always been super efficient. But anywhere, sometimes things go wrong.

It wasn't 'still going' until you revived it a full day and a half later mate lmao

[Shoryureppa]

ginza staff on point and professional with me, haven't had bad experiences