I can understand punters frustrations however ....... ?

[Napkin]

I felt compelled to give a view from the other side as i have noticed a
spike in complaints by punters about honoring bookings and advertised
deals. I use to part manage a bottle shop so i feel i have knowledge about
working in the hospitality industry. The unwritten rule is the customer is
always right. 5 years working in retail change my view forever.
I met some great customers who you end up seeing as a friend and others
so belligerent that you start to doubt the sanity of some people. Worked in
restaurant and many a booking was not honored and extra food and staff
have been put in place. I'm sure there are plenty of punters who make
booking and forever reason never show up or have the manners to tell
they can't make it or are running late.
I had a few customers complain about my attitude but some people you
cannot win. I said to my boss i serve over 5000 customers a month .One
customer in maybe every 50000 customers complain . That's low percentage.
Same with brothels. The more busy ones maybe server thousands of
customers and you are always are going somebody complain.
This is nothing against people complaining as it keeps the shops honest.
Just saying i understand why they don't reply to complaints that's all.

[Punterman2]

Well said. Still annoying when it happens though

[Chips]

The origin of "the customer is always right" was nothing more than a marketing campaign. It was only meant to signify 'you will get good service here'.

Anyone who's worked retail (or paused to think for just a moment) can tell you that oft-quoted phrase, taken literally, is a steaming pile.

Some customers can't be satisfied. You can address their grievances all you want, but they seem as if they just can't get over the fact that they were wronged in the first place. In cases like these, you've just gotta cut your losses.

[vitamin]

It's a free market.
Customers have the right to complain. It allows other customers to know whether or not the should spend their hard earned money at that establishment.

If enough voices sing the same song. That establishment either up's their game or dies like the rest.
So it's in the consumers best interest to voice their frustration. and the shops best interest to try and aim for excellence and please everyone. (not saying literally please 100% of customers, but at least have the mentality to do so.)

I agree there are impossible customers. But i think the "customer is always right" is a way of thinking. EVEN if they are in the complete wrong, as someone in the hospitality environment you just have to swallow your pride and let them win because....
1 bad review from a crappy customer can deter 10 good customers from ever visiting your establishment.

end of the day
when i look at star ratings
if an establishment is 4.8 star out of 5 i'm more likely to visit than one that has 4.1 or 4.2
and i'm quite unlikely to go through all the negative rating and play detective to see whether their 1 star was justified or not especially if they have a few hundred reviews.

Probably why Ginza and 5 Star are so popular even though they charge a premium. It's because of all the rave reviews.
Where as other shops though good value for money, with a few bad apple reviews can deter many people.

Ultimately it's a business. What they shop does is their business whether they want to raise their game or run it to the ground.
But protest, complaining, bad reviews is a consumers duty to in a free market/society.

[wilisno]

It's a free market.
Customers have the right to complain. It allows other customers to know whether or not the should spend their hard earned money at that establishment.

If enough voices sing the same song. That establishment either up's their game or dies like the rest.
So it's in the consumers best interest to voice their frustration. and the shops best interest to try and aim for excellence and please everyone. (not saying literally please 100% of customers, but at least have the mentality to do so.)

I agree there are impossible customers. But i think the "customer is always right" is a way of thinking. EVEN if they are in the complete wrong, as someone in the hospitality environment you just have to swallow your pride and let them win because....
1 bad review from a crappy customer can deter 10 good customers from ever visiting your establishment.

end of the day
when i look at star ratings
if an establishment is 4.8 star out of 5 i'm more likely to visit than one that has 4.1 or 4.2
and i'm quite unlikely to go through all the negative rating and play detective to see whether their 1 star was justified or not especially if they have a few hundred reviews.

Probably why Ginza and 5 Star are so popular even though they charge a premium. It's because of all the rave reviews.
Where as other shops though good value for money, with a few bad apple reviews can deter many people.

Ultimately it's a business. What they shop does is their business whether they want to raise their game or run it to the ground.
But protest, complaining, bad reviews is a consumers duty to in a free market/society.

All shops have good and bad reviews, but depends on what the reason is for the bad reviews, some punters just like to pick bones from an egg, while others have genuine complaints !

As long as the good ones outweigh the bad, punters are forgetful, most importantly, if the shops still can find good supplies of gems, no harm done.

Punting is for the enjoyment, some people just go and enjoy themselves, if it's a good punt, he might even celebrate it by writing about it, if it's a not so good punt, he'll just take it as a bad day, no need to rant about it or be too clinical, as long as he's not offended due to ill-treatment !

No one is the authority in judging a girl or someone else's enjoyment, a bad punt to some might even be a good punt to others !

[vitamin]

All shops have good and bad reviews, but depends on what the reason is for the bad reviews, some punters just like to pick bones from an egg, while others have genuine complaints !

As long as the good ones outweigh the bad, punters are forgetful, most importantly, if the shops still can find good supplies of gems, no harm done.

Punting is for the enjoyment, some people just go and enjoy themselves, if it's a good punt, he might even celebrate it by writing about it, if it's a not so good punt, he'll just take it as a bad day, no need to rant about it or be too clinical, as long as he's not offended due to ill-treatment !

No one is the authority in judging a girl or someone else's enjoyment, a bad punt to some might even be a good punt to others !

I agree with you Willsno. I was just shedding light on the matter of hospitality service in general. Not necessarily punting as the OP was speaking of bottle shops and hospitality.

I personally believe in leaving positive reviews of ladies if it's good to promote her and generally just vote with my wallet with bad punts.

Besides reviews themselves are a self balancing system anyway. A bad review from a new member or a well known individual who constantly complains probably won't carry much weight anyway.
Where as a trusted member who writes something bad probably has some nugget of truth and should not be discouraged.
It's just as important to help fellow punters to not get tricked/ripped off by doggy shops, as to not smear hard WL reputations for the wrong reason. A fine line and grey area in which i'm by no means an authority in hence my vote with my wallet policy with bad places.

[wilisno]

The origin of "the customer is always right" was nothing more than a marketing campaign. It was only meant to signify 'you will get good service here'.

Anyone who's worked retail (or paused to think for just a moment) can tell you that oft-quoted phrase, taken literally, is a steaming pile.

Some customers can't be satisfied. You can address their grievances all you want, but they seem as if they just can't get over the fact that they were wronged in the first place. In cases like these, you've just gotta cut your losses.
Exactly ! As I said in some other thread, there are customers you can't afford to lose, there are also customers you can't afford to keep !

[Napkin]

Some valid points brought up here . Regarding AR i have always found the ones
that are quite passionate in their AR is usually a good sign because if somebody
has taken the time to write a detailed AR because they had a great experience
then that girl is worth investigating.
Bad reports always remember one man's meat is another man's poison.

[Bigtitlover]

couldn't agree more!!