First, let me say I've appreciated yours and
firingfury's AR's on this shop. Put it on my map as a potential.
I understand your frustration, but a bit unfair to take it out on the providers when it's management's fault (as it usually is, says the worker bee :cool:).
MY solution:
If I know she'll be a regular, even if she shows potential for becoming a regular, I'll get her contact (most likely WeChat - assuming she's young enough to have WeChat which, if she's not ready to be embalmed, she'll have :) ). She might not give it, which is fine: no answer is an answer. Just a good way to determine exactly where YOU rate with her.
Now, when I want a booking, I'll contact her directly. Some will make the booking for me. Others will ask me to make the booking, which I do, then message her that it's done. NOW, EVERYONE, customer, provider, management is on the same page.
If management screws up, then the provider will handle:
- 1. She says no to any queue reordering, she already has a booking.
- 2. She says OK, but the jumper can only have nn minutes, filling in a gap. I've had the jumper unilaterally extend, but she did apologize, and she did make it up to me.
- 3. She says OK, and you're shoved down the queue. Fine, now you know what your priority is with her.
Note: the more regular you are, the higher your queue priority
Bonus: she can message you with any changes (all personal experiences): Limited Duty due to "that time". She's running late due to that go-slow transit action (what?!? never happen in SYD), or the weather. She's reordered her queue (well, at least you know before you get there). Or if she's changed shop - good for her she tells you; IF the shop tells you "she's sick", good for them, but more likely you'll find that out on arrival.
IME, they're all smart enough to know not to message you unsolicited (MY view, or perhaps an indication of my importance to them - in any case, win-win).
