What contact information is a business required to collect?
Link:
https://www.health.qld.gov.au/system...n-requirements
A business must keep contact information about all guests and staff for contact tracing purposes for a period of 56 days.
For each customer, this information must include:
Full name
Phone number
Email address (residential address if unavailable)
Date and time period of patronage (arrive time and leave time)
How should a business collect and store contact information?
There is no single method. This is a decision for the individual business. Needs to be accurate and well-organised contact information.
Poor practices associated with the collection of contact information may result in a breach of the public health direction.
Requirements for keeping suitable contact information:
- Advise customers it is a condition of entry.
- Have a clear and consistent method and all staff are aware.
- Required from each customer.
- Review customer details to ensure accuracy.
Examples of unsuitable methods of keeping contact information:
- A notebook stored at the front counter that relies on customers to voluntarily provide contact information without verification from staff.
