Originally Posted by
dwaggon
Yes I went to Empire 479 Elizabeth at first for a walk-in then they booked me and told me to do the 5min walk to Club 278 Cleveland as they had no rooms left at Empire. When I was waiting in line to talk to reception another punter was also told to do the same thing. I didn't care too much about this.
Reception at Empire is good, Club was not. Two different things. I don't mind the complaint about going over time as its fair, its the way he dealt with it. I recall now that the complaint were the first things coming out of his mouth that I was overtime by 12 mins. He wasn't respectful before or after me going over time.
At 42G they ring and talk on the telecom, then they come knock on the door if theres no response, ask me if I had a good time and thank you on the way out - this is the correct approach for customer retention, rather than trying to roast the customer and blame him that it went over time. If a girl has another booking then of course we'll get out on time. I am not glazing 42G but comparing the practices with examples.