Originally Posted by
ZheYellow
Dear Slim Shady
I deeply regret to hear about your recent unsatisfactory experience with us, and I sincerely apologize for any inconvenience caused.
Please rest assured that I will not remove your feedback, as I believe every customer’s experience is unique and valuable. Thank you for taking the time to share your thoughts. If possible, I kindly ask for the opportunity to improve your impression of our services.
Regarding your comments about the items that appeared unclean, I would like to clarify that all of our linens, table covers, and towels are washed daily. If you happened to notice the drying rack near our entrance, it reflects our commitment to regular cleaning. For customers who prefer disposable towels, I’m pleased to inform you that additional stock is currently in transit.
As for the areas you pointed out with dirt or mold, I will personally inspect them during the day and discuss the matter with our cleaning team to ensure they exercise even greater care during cleaning and disinfection routines.
While I understand there have been discussions on forums like PP regarding some recently blacklisted individuals potentially leaving negative reviews, I will still take your feedback seriously and thank you for bringing it to my attention.
As a gesture of goodwill and to regain your trust, I’d like to offer you a complimentary one-hour service. This will also provide you with the opportunity to assess our hygiene standards firsthand.
Once again, I apologize for your negative experience and thank you for your valuable feedback.
Best regards,
T5