That sounds pretty crappy man. I mean I get that people have a bad day at work and sometimes just need to vent, but not what you want as a customer in that situation. Can be different if its a regular, but not a girl you just met. If she's feeling like that it'd probably be better for her to take a break and chill for a bit rather than complain to a customer. At least it sounds like you got the best possible response from reception.
Alicia looks kind of hot, but probably too skinny for my tastes. And after hearing that I'm pretty sure I'll be giving her a miss.

