Originally Posted by
ZheYellow
I have come to understand what happened yesterday and have also seen the message you sent to the shop. I sincerely apologize for the experience you had. What she did was indeed inappropriate and disrupted the atmosphere, and I deeply regret any discomfort it caused you.
Regarding your request for the manager’s contact yesterday, I apologize for the lack of response. To improve communication, I will ensure that my phone number is posted on the wall in every room. Moving forward, if you have any concerns—whether it’s about service quality, pricing, or anything else—please feel free to message me directly.
I truly value and appreciate every customer’s experience, and your feedback is important to me. Thank you for bringing this to my attention, and I hope to provide you with a better experience in the future.
Best regards,