You can stick up and vouch for him as much as you want (it's quite obvious that you want the public to see him as an angel) but he was definitely not caring and/or sympathetic.
Impatient, stuck up and rude would be more accurate.
He was the one with the attitude, I was just getting really confused at the whole ordeal. Making me wait outside in the cold while watching his men clean and hang the linen out then me having to chase him up on wtf is going on till he finally says "look she's booked till 9:40pm, you can leave now".
Yeah, seems pretty douche.