The service at No5M has been down for a while for me as well - not just the girls but the reception team. They couldn't care less about time and whether we get our money worth. They seem to brush us away once they get the money. No respect, or gratitude. I have been avoiding it like plague.
I recommend all brothers do the same. It will show them they are not invincible. They need to get some understanding of how to treat customers.