Quote Originally Posted by AHLUNGOR View Post
Hi there hello kitty ,

Sorry to hear about your experience today ! I do believe the shop has a policy that the current customer can not extend if the ML already has a booking right after and waiting!

It's too late for me to talk to Foxy to find out what happened, but reading her google translated Chinese English, I believe it sounds like the customer was hold down on Sweety and won't let her leave, so it probably not the shop's fault, and if Foxy was already yelling out from the outside that time is up, there's not much else she can do without making a big scene, the door is usually locked from inside too!

And I am sure the ML would rather see a new customer in yourself rather than extending for another half hour, as most likely the previous customer is not going to tip twice . She will make more money serving you than to extend further with the other guy.

So better luck next time then, I am sure Foxy will recognise the other dude and do something about him !!

If I were you, 5-10 min is the absolute time I would wait for a ML !

Cheers
Hi Ahlungor,
Yes I believe it probably isn't shop's fault and it's probably the earlier customer holding down the ML for an additional 55min but only paying for a 30min extension.

So the shop owner is probably just as much as a victim as I am.

However, having being in the business world for 13 years, I come to understand that uncontrollable problems can occur at any time and impact the customer.

There is nothing you can do to provide 100% service, but how the owner handled the problem can make all the difference in the world.

For example, I once went to a Chinese restaurant with some friends, all of their meals came, except my. After 20min, I checked and apparently they forgot my order.

The want to quickly get me another meal, but we've all got a movie to catch and can't wait. So I was planning on getting a quick souvlaki instead (Melbourne boy I am).

The Chinese restaurant was hugely apologetic, not only did he not charge me, he didn't charge my friends either.

The way he handled the problem made me believe he was truly sorry and am willing to do whatever it takes to make it up to me for the bad experience.

I ended up raving about the experience to my friends instead of complaining about it.

Now this experience as SF is a bit more intense than just a missed meal. Mainly because I have plans, shifted it to wait for Sweety, only to be hugely disappointed.

What the shop owner offered was mere verbal apologies and my money back, but that didn't make a difference to how I feel about the experience.

Having my money back was the minimum I expect because service was not provided, and an apology is not meaningful because nothing was provided to make me believe things might be different next time.

I still felt crap leaving the place, not only was I late for my Friday plan, but I wasted all that time and got nothing out of it.

The owner did nothing to ensure that my next experience would be better then this one. That's why I suggested they create some sort of policy to prevent this in future.

As it stands, I have no confidence is booking anyone at SF.

Perhaps as my memory fades, I might try again.