The Ginza boys’ explanation says it all really.

Have had a few times the lady booked not available etc. It’s punting and you move on.

Always found Ginza very responsive and they always tried their best to help out. Once, a lady I tried to book and was all booked out but the next day an availability turned up and they called if I wanted that slot.

Recently, after finishing a session, I had a medical matter that occurred. A week or so later, they reached out to see how I was travelling.

Always found them to be professional.