thanks for the report. Crystal is I believe like fine wine she keeps getting better with experience

I will let Sophie know about your feedback. it could be that a girl has gone over time by 10 mins because she did not keep an eye on the clock which leads to 20 mins as the customer suddenly has to rush and have a shower, get dressed and the girl has to clean up the room,change sheets, etc. this can happen.

I have suggested to Sophie about a buzzer system like that use at 5 star, Stiletto and other places for this reason.

cheers
Dean @TP64