Quote Originally Posted by csda View Post
*hands up*
i have some questions:
so only 1 girl get the memo not to use phone while in session?
what about the rest?

it would be good to have constant reminder of the basic rules every now and then after the initial induction, say, on the weekly meeting, or when handing out pay check. etc

does the girls even understand the different level of service?
i know you have different nationalities/languages to cover, but do they really understand?
or you tell them the different service types (you said your piece, you think you done your job), but, did you ask them to communicate back in their own words, just to make sure they understand?

i think sometimes you do have to show some iron fist and fire one or two misbehaved girls in front of everybody, one strike rule aka no second chance kinda thing, to keep others in line.
They know my bottom line, if customer paid for diamond service and wanted CIM and didn't get it then we dock her pay back to premium and refund the difference between diamond and premium back to the customer. I don't "fire" them I just tell them to take a "vacation". I don't like to put the hammer down but if it comes down to it I will. They all know the difference between the service standards. One the reasons why we offer multiple service levels is that. Is to provide customer with options. Some people just don't want to play premium due to health risks etc. But to answer your questions yes they do know the difference and they know what is expected.