Hmmm...

I had almost same experience in Nadira shop, paid for the diamond service and been told the CIM was included by the receptionist (CIM is the reason why I upgraded to diamond service)

The girl was ok, but when I asked the girl if I could CIM, she said she never do CIM. And I thought like "WTF, I double checked with the receptionist for the service". Anyway, when finished, I didn't argue with the receptionist and just left the shop, I know I would't return to that shop anymore. Some shops might make a little extra by telling the client to upgrade the service, which the girls wouldn't provide. At the end the day, those shops just lose more customers, I think they just can't understand that simple logic.