Yep, noone like being taken for granted or being treated as though their custom is unimportant.

Im probably 501/532's most regular customer atm and to be honest despite my bookings always being toward the end of the day i have never had to wait more than a few minutes for my ML. However, even after all this time i am on unfamiliar terms with the owner and he treats me as a stranger, more or less.

On the other hand, Ive only been to snow lotus a few times and my booking are almost always late, on one occassion for an hour. Nevertheless, vicky and the girls have always treated me with great care and affection while i have been waiting and for this reason i never minded so much.

I go to 501 only because i am particularly fond of a couple of the MLs working there, but i always feel more respected and my patronage more valued in SL, despite the frequent messing up of my scheduling.

Just my 2c