It was mental there yesterday. I thought I had a 60min booking but only 30 min was available. Receptionist was apologetic and offered a solution and discount. I think there needs to be some flexibility given the current climate. Also, I have to agree with the other statements questioning of your booking days in advance. I've previously asked about rosters a day or two in advance and no info is given as it isn't set in stone. They don't want to give false expectations and want to have happy customers who return.