Seriously...in this case the girl canceled right in the beginning so it was not they didnt want to ofer you the service...but apart from this in many other situations things can be even worse,...a girl might feel tired, sick, just not feeling well or might go through stress and mental breakdown right in the middle of a shift and decides to cancel and leave the shop How can you expect the shop to force the girl to keep on seeing clients? even if she does... it would be a shit of an experience and your money would be wasted. Secondly, in most shops girls can screen clients and they are within their rights to not offer their services to us, it is part of the game. Accept and move on mate. Given how industry is these days, we should know things are not same as pre-covid. there are much fewer new talents and this adds so much pressure on shops ...keep in mind their running costs hasn't changed and they simply don't want to loose business as the industry is quite down compared to what it was before, so I don't think they really want to loose you bro, things happen. It was unfortunate that you couldn't see the girl in question but shit happens and many things are beyond what management can do.