Thanks OP, now I know about Vixens!
Thanks Vixens, some real gems and a great lesson in Marketing in the style of Basil Fawlty!
And remember all, no more fucking swearing!
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Thanks OP, now I know about Vixens!
Thanks Vixens, some real gems and a great lesson in Marketing in the style of Basil Fawlty!
And remember all, no more fucking swearing!
Delete thread? That has to be the worst comment I've seen of late AL. Ignorance isn't always bliss and that's the worst thing they could do. If that occurs admin, make sure you delete my account and all other posts/ARs while you're there.
My post is for the benefit of punters and shops if they choose. Right of reply is there but Vixens chose to use it they way they did, in my view, to the detriment of their business.
Have faith Lamb.
AHL has customer services and marketing experience and "knows" what he is talking about..
The customer is always right mentality is old school outdated bullshit!
There are many cases where the customer is wrong!
People make mistakes, both management and customers.
Quote:
Originally Posted by lamb
A few real story (happened to me) to "excuse" for my new Receiptionist on Monday and Thursday: 1/phone rang ... Receiptionist: Vixens271 s speaking, how can I help you? Customer: hey send woman to my place, how much? Rec: please let me know your place s hotel or private? Also I need more details of which lady country,age, services you ask for? Cus: unit! My room! Quick! Rec: sorry our service not for private! Cus: why? Rec: Sorry Siir! Our escort service are not accept for private Would you like to come over to our shop, good things about us nice clean place, many type of different rooms, and you could pick ... Cus shouted loudly: SHUT UP!!! SEND YOUR FUCKING GIRL HERE OR I WILL F ... YOUR MOTHER FROM BEHIND TILL BLEEDING LIKE QUEENSLAND' FLOOD, BICTH ... HURRY UP!!! Rec SHOCKED, DIZZIED, tried to keep calm with a softly voice: Sir! Please promise and do it! I had never know, I was adopted by an Indian woman, told I was in the rubbish bin... now u want to f my mother ...? Go ahead! I have no feeling and mood! Cus : kept silent ! ...…… Rec: please take a good rest! Relax ! Bye 2/ phone rang.…… Rec: Good afternoon! Vixens271 how can I help you? Cus: TELL ME HOW MUCH FOR ONE F..? How s big your lady pussy ? Rec: opps!! Deep inhale exhale .... Yoga ... Aaaa ahhh Rec softly but clearly: Sir how long you f for?And how s your Penis size, shape, colour? Cus: what s different with my fucking time and my size ? Rec: big problem is if you f only 2,3 minute you would WAISTING your money but half - one - 24 hours you fuck, you ll bankrupt or you must eat bread for a month! your penis size made you really nervous to ask pussy size! 3/ EVERY WEDNESDAY AT 3:45pm an old voice like from hell: " busy?!!! Pussy busy ,!!!! Pussy fucking busy ... !!" Repeat ! Repeat !!!
These few real stories here, just like you to understand our job!
More than that I would like to send to all later when I get more time
Thanks
Hi Brother Lamb,Quote:
Originally Posted by lamb
If you are my customer, you certainly will be treated differently mate !
Didn't I say the Customer is always right ??
You had a bad experience and you shared it here - all good. WL is only human, they made mistakes too, again, not taking sides here as I don't know the true story. Unfortunately, Vixens didn't take the early opportunity to apologise and perhaps offer you some sort of gestures to resolve the matter quickly and amicably.
Once so many other parties got involved and Vixens stood their ground, this is a no win situation. But it's their business and they run it the way they like.
At the end of the day, may I ask you this simple question brother Lamb, as a customer, you have your right never to return to Vixens, but do you want to drag them through the mud and have their shop's reputation seriously damaged ?? is that your intention, are you really that angry ?? Of course, the way they have responded and presented themselves here didn't really help their own course. But if they believe they were not in the wrong and therefore shouldn't have to apologise, that's their right too.
So my suggestion of deleting this thread may not be a popular outcome, but it is nevertheless an option, and it has been done many times before when battle of words starting to get out of hand.
Again, this is only my humble opinion, with all due respects to all parties concerned.
Cheers
I'm not dragging them through the mud, I've posted my experience to help the community, that is all. I have no intention to, nor am I angry, you seem to imply a lot in your questions. They've done all the harm to themselves through their replies.
The time to rectify the problem came and went in that session. They didn't choose to rectify it amicably, to the contrary they added insult to injury. I'm doing my bit by never returning, that is all.
Sure deleting is an option, as is fixing the boat issue by not telling the press.
Quote:
Originally Posted by lamb
Definetely agree on that, deleting this thread would be a mistake. Why should another punter have to go through the same miserability that Lamb has gone through. This place is around the corner from me and by reading these comments I have been informed to stay away from them.
Yes, Vixens 271, the rude customers would get you down. I sympathise, they deserve to have the phone hug up in their ear. Common politeness is not much to ask.
"rude customers"
Agreed Sextus
Some people forget they are dealing with real people when they interact with the sex industry
If you have a derogatory view of this industry, you have no right to be involved in it
Its called 'class'
A lot of people havent got it
You haven't even been to Vixens but can't help yourself getting involved in an incident that doesn't concern you in the slightest!
You assume this and that and your contibution is as valueless as it is pointless and meaningless.
As Lamb has told you, he is not angry nor is he trying to drag their name through the mud as you assumed!
Quote:
Originally Posted by AHLUNGOR
This incident concerns me as much as it has concerned you !!Quote:
Originally Posted by 20cm
Maybe Lamb is better going to 1 of your shops right?
Quote:
Originally Posted by AHLUNGOR
So your motivation is financial??Quote:
Originally Posted by AHLUNGOR
Want a piece of Lambs hard earnt $$
;)
Fair enough...
Mate, go back to ahlungor hate forum and post it there. Its fucking pathetic that you followed him around ans just reply on whatever he posted.Quote:
Originally Posted by 20cm
He posted a suggestion for both side that can either be taken by both parties or ignored.
Meanwhile your comments is purely attacking and contradicting whatever he said instead of giving your own opinion..
Yes you are %100 right.
His suggestion is pathetic.
Quote:
Originally Posted by raenoir
Vixens271 say hi to everyone!
OMG! OMG!
We are apology to everyone, this thread make we all gone to far now!
Vixens271 APPRECIATE ARLUNGOR WITH YOUR ADVISE
"delete this thread". But we could not do that with many reasons:
-
- RESPECT ALL OF REVIEW FROM PUNTERS AND RESPOND TO THEM WITH OUR HONOUR.
- YOUR REVIEWS IN SOME WAYS WOULD CONTRIBUTE OUR BUSINESS REPUTATION FOR US MORE BETTER AND BEST.
- 24/7 OPENING BUSINESS MORE THAN 13 ROOMS WITHOUT MISTAKE IS IMPOSSIBLE, YOUR REVIEW IS BIG SUPPORT US FOR FIXING UP AIM TO BUSINESS AND CUSTOMER RELATIONSHIP BETTER AND LAST FOREVER!
VIXENS271 start join in Aus99 forum with 2 purposes:
1/ Message to you Vixens271' information such as: event, lady, roster with honest.
2/ waiting for customers review, through that we ll look back or "check up" ourselves by Vixens271 honest we ll reply ASAP.
We decide not to delete this thread.
GOOD BYE VIXENS271 ...
SEE YOU AGAIN !!
That s what we hope lamb will add in if he like to come back on this weekend fri sat sun ( 10:00am till 7:00pm) we love to hear from you lamb.
Best regards.
Vixens271
That's the way Vixens !
this is the positive attitude all people would appreciate. It's the right thing to say sorry and apologise for the unfortunate situation that a customer had experienced and then the shop should do something about it.
Now it's up to brother Lamb if he won't accept your apology and give you another chance.
Good to see some customer services came out of this eventually.
Keep up with the good works
All the best
Cheers
:smile:
ps. For those people who criticize my approach in complaint handling, my position has never changed:
Without good customer services, there will be no business!!
「今時今日咁嘅服務態度係唔得架喇…」
Ahlungor, this occurred on Monday and has now only had a half arsed apology, of which I don't want. Don't go excepting that on my behalf. Go read the poor excuse of replies beforehand.
When did I ask for an apology? Read my last post to you.
While I've always disagreed with your approach I pretty much leave it be. 20cm might be trolling you but you know what, he's right in some respects. You've never been there and seem to only want to play devils advocate. I've been here MANY times successfully and this ridiculous treatment has turned me right off.
Please keep your humble opinion coming though, I'm happy to continue the debate.
Brother Lamb,Quote:
Originally Posted by lamb
I respect your position as a foundation member to this forum. And your experiences as a paying customer of this shop, you know better.
It's really none of my business but I was just amazed with the way the shop has handled this whole situation.
This was quite clear in the early days that they probably can't win the argument, by trying to find excuses or trying to justify the situation will only make things worse.
There are situations where the punter was rude, dirty, rough to the girl, bad manner, poor hygiene, on drugs or intoxicated where the girl or the shop are well within their right to refuse services or even evict the punter but that was clearly not your case here.
That's why I said, the best way to handle this is not to let the matter drag on. Apologise first and then try to resolve the matter with you privately . No one need to know if they would give you a refund, offer you a free punt on your next visit or 50% off or something .
My philosophy is, if I can't win the battle, I will win back the guy making the complaint as a customer, I may offer him a freebie so he will come back, then come back again and pay, and keep coming back because I look after him so well, only when he keeps coming back as a paying customers will I eventually win as a business, who cares if he win the battle and the argument ! I only want his business and his money!
That's how I would do it, and that's how I train my staff to do it, it sounds easy but it actually takes a lot of commitment - as you have to put away your ego, swallow your pride to do the right thing for the business. But it's just business, nothing personal............haha
So brother Lamb, if you are my customer, this is what I will say to you:
Dear Mr Lamb,
We are really sorry about what happened !! will you come back and give us another try, let me take care that for you, who is your favourite in our shop ??
I read this LONG thread and decided I won't go to Vixens again... I don't think it has been the same for years, pity as I leave at Dulwich hill.
Shops need to understand that punting is a treat for the punter, mess it up and an an angel loses it's wings.
Also I have a theory:
If a shop has a presence on Syd99 and there is no posts, no AR's, no roster updates then it must be crap.
Success breeds success friends.
Hi!Quote:
Originally Posted by vromiaris
In fact I wish if I could identical anyone who always won't be back Vixens271! Why? Simple is I would recognise your looking and get ready to service you from door to door, take care of you more deeper!
Still your choice darling!
Thanks a lot
Vixens271
Not vixen271.com
I will go here and tell the shop Iamlamb.....get some hook ups?
Lol I've thought about visiting vixens as it's not too far from me locally but I guess not. There's nothing worse than going to a shop and being dicked by the girl AND reception. The way they handled this from the get go was just astounding to me and the fact the shop said if 'he doesn't want to come back what can we say' made me laugh like a madman.
Personally AL I find your posts unnecessarily long winded and annoying so I usually skip over them instead of reading them and complaining but the fact you offered advice such as having the thread deleted was fucking despicable. An AR like this is one of the most useful at time when not wanting to waste your hard earned cash on dud punts. You simply wanted to let them wipe the slate clean and continue letting them trap punters in these situations disgusts me.
VIXENS271 24/7 OPEN WELCOME EVERYONE WHO ARE HAPPY CONFIDENT BUZZ THE BELL!Quote:
Originally Posted by crum
Vixens271
Vixens271 just share a bit of hard time of rude cus by phone! Talk bla bla are easy! Day by day listen to all this crap, face to some others who rude to the lady ( if you see by your eyes a little Japanese girl got bleeding and must stop 2 weeks from a very gentlement looking man! Anyway, I would try my best with my tight free ye to post more real story ( if any of you confuse come to Vixens271 we had surveillance 24/7 to prove you. Dealing with all these! New receiptionist on mon and thurs had a mistake I totally understand!Quote:
Originally Posted by harmony
We have never think of run away from any complaint! We wil face with it and deal with it!
If you guy just hang out here BBQ ;( up side down left to right the story, how s WAISTING time !
Life moving on!
Every single staff are work hard, we couldn't stop !
VIXENS271 are open 24/7 welcome everyone who happy buzze the bell
Vixens271