Decided to give Rebecca @ Tata a try today.

Sent text: "Good morning, is Rebecca working today?"
They: "What time would you like come"
Me: "Is that a 'yes' to my question?"
They: "What questions"

At that point I decided that Tata wasn't the right shop for me.
A booking enquiry a few weeks ago had ended in a similar fashion.
I'm not gonna try again.