Quote Originally Posted by VFlowers View Post
So, you are admonishing this customer for not contacting you with his feedback directly.
Well, I DID contact you directly and immediately after my very underwhelming experience with one of your MLs, one that YOU picked for me after I told you what I was after. Unfortunately you took that as an opportunity to use me as a practice subject for your least experienced and likely least popular girl - instead of treating me as a paying customer.
Upon your request I provided you with very detailed feedback via email, and yet have not heard anything back, not even a confirmation of receipt.
But no worries, no answer is also an answer, and I now know everything I need to know about you and your shop.

If somebody is interested in details, send me a PM.

Update: After posting here, I got finally contacted by Poppy (after she got contacted by another user), and of course, you guessed it, she claims she never received my mail. No resolution was offered, only accusations that I posted without checking whether she had received my mail. How about maybe having a professional, reliable email address for the shop?
I’m truly sorry that we were unable to match you with someone who suited you.
The shop was busy at the time — 3 out of 4 girls were already with clients — so for bookings made under “anyone,” the available girl is assigned.

She is new, and her massage skills and English may still be a bit awkward, but she is hardworking and cute, and we’ve already received good feedback from other customers about her.

I sent you a text stating that I would re-train her in massage techniques, and while I cannot provide training on anything related to extras,I will take your feedback seriously and pass your concerns on to her in order to improve the situation.

However, you claimed that “no resolution was offered” and that there was “only accusation” based on what I wrote.

Wouldn’t you consider my text message a resolution?
It seems that you focused only on the negative parts of my message and completely overlooked the important points.

I’m truly disappointed.
When I gave you a massage the first time, you told me you wanted to support my business.
I considered you a valued customer.

I know you tried booking a few times afterword, but shop was busy you could not get spot. But since then, you never visited again — and now, after finally returning once, just because one girl didn’t suit your preferences, you went out of your way to leave feed back not only on Aust99, but also a 1-star rating on Google Reviews?

It seems that you have already left a 1-star review on at least four massage shops on Google.

Do you really think that was a mature response?
We are all human — we make mistakes.
Life could be a little easier if you chose to be more understanding, rather than being unnecessarily harsh toward massage shops.

Actually, your feedback email ended up in my spam folder (probably because your email address looked like a random or autogenerated one).
For that, I owe you an apology.

Hopefully , you can find someone who truly satisfies you, Good luck