Quote Originally Posted by tarenpoint64 View Post
The customer is king, we care about every customer. Yesterday, Cici’s guests had to add 1 hour temporarily, and his attitude was very resolute，we can't drive customers out of the room. After learning the news, we immediately send a message to you, I hope you can understand our embarrassment. We are so sorry for the matter, welcome to visit next time, we will provide an extra discount for you. Sorry again

Reply from Sophie
I mean, good on you for replying, it’s the best approach to try and resolve. But am I the only one who thinks that in this situation the punter who wanted to have an extension should have been told that they can’t because she has a booking? If I was that punter I’d like to think I’d respect that and understand I can’t extend.