Which shop you often frequent and why?

[frisson]

A true story:

A WL wearing high heels falls down the stairs and breaks her ankle. Do you honestly think the shop is going to start txting customers while they’re waiting for an ambulance?

The answer was No.

Would you like the common sense answer. No need to text for a serious injury

You know the reality
For every one booking cancelled due to a serious physical injury, 1000 bookings are not honoured because the customer was not informed there were issues, thus saving the customer a long car trip and inconvenience. The manager has your mobile number - text or phone the punter is not much to ask, especially if the customer confirmed the booking 1 hour earlier