Dear Pen,

We are so sorry for bad experience on the night. We have spoken to her many times and she promised to improve her service or attitude. She is still learning about this industry, but no excuse what she did before. We keep under careful observation for sure. We took this issue seriously and try to avoid same happen again. We really appreciate you taking time to leave honest feedback. We believe she is slowly getting better now, again we are so sorry for your time, please give us one more chance. Do not hesitate to reach us anytime to 0498100011 or thenightshade42@gmail.com
We really hope that we may continue to rely on your valued custom.

Sincerely,
42 Nightshade team