Almost one year after the legislation change - time for an interim assessment

[VFlowers]

..... share the good, rarely the bad, which unfortunately allows mediocre MLs to continue without much accountability

Well, when you do post a negative review here, you're invariably told by some 'industry experts' that it's either your own fault you had that experience, or that you are a competing shop owner, that you are probably Indian, or haven't showered for a month.
Have I forgotten anything?