Yes, this happened to me a while back. The reset email ended up in my spam folder, so be sure to double-check there. If it's not there, try using a different browser or device to request the reset — sometimes that works.
It's kind of like trying to beat a tough level in Geometry Dash Lite — sometimes you try everything, and it still doesn’t work until you find just the right trick. Hang in there, and hopefully your account access will come back soon!