I'm pretty sure people who have been lurking around for some time on this forum are pretty aware of those who are promoters of shops and can interpret what to believe, it's the new punters that need to look into. I've been to this place the other week and it was fully booked and left. I can see what you guys are talking about in regards to the room being too bright and the possibility of bumping into another punter while you are at the foot spa. Just like when you're at GTM and someone comes in and people try not to be seen by others lol.
I'll give this place a go in the next few weeks when things are more settled. At least the hygiene part is worth a visit to check out what standard of service they offer for me. It all goes back to the customer experience really, if you left feeling good there will be repeat visits for sure.