Firstly, we apologized for making our customers disappointed because we didn't do our services properly.

Secondly, we have to mention again, our management do care about the business, and do care about every single customer come into our shop. Every business do exist issues, we are so happy that we still have customers care about us, pointed those issues to us, helping us find our problems. Of course, all the issues can not be remove quickly, but we will do our best to follow up those complaints, try to change it, make it better.

Thirdly, due to a number of complaints about our receptionists, our management have already changed our team, some new receptionists have been hired, hope we can improve our service level to make everybody satisfied after visit our business.