If you look at it that way,
If u had bad service do u want a table?
If u get a bad table do u eat entree?
If u eat a bad entree do u want main course?
If u eat a bad main course do u stay for dessert?
If all or any of the above happened will u return or recommend to your friends?
Facts are facts in this case and whether u promote this shop or not u can not defend Nancy for failing to do her job to a paying customer!
Enough said!