I don't know how relevant my 2 cents will be, but my last experience at 42 Gladesville was pretty poor also (And as they blocked me I guess I'm banned there also). Booked at 10am, for an evening session, rocked up and was met with a confused receptionist who tells me the girl I booked cancelled her shift. No apology, no notification from them. Only when I write a negative review did I get an apology and a "huge discount" offered ($20).

Management from 42 - Please stop using "huge discount" as it can be interpreted so many ways. Also your example of being happy getting $30/h to sit and drink beer or come back is a bit weird to use, as getting paid and a discount are 2 entirely different concepts and what people are happy with will end up varying person to person.
I hope you take this criticism constructively as I really have no bad blood with you, just giving you my perspective, take it or ignore it, up to you.

I do believe Lenka has contributed a lot of info to this forum so I hope you guys can come to an amicable resolution as I personally feel it'd be a shame if this forum lost a person adding so much information for us punters.