Quote Originally Posted by Sillyboy View Post
Double or missed bookings happen all the time in a lot of shops but I think the best is for the customer to make a phone call booking rather than texting. I've had a few missed bookings from this shop too and sometimes even if you call, Coco or Michelle may be busy doing massage so then it goes straight to their answer machine. It might be best of they have a dedicated receptionist like Newtown although that is extra cost for Coco to consider.

I think wilisbro, you may have
jumped the gun on massageboy brother as he had messaged the shop at 7pm to ask about Mimi's availability on the night. The shop replied yes immediately with no time specifics, so massageboy bro then sent a subsequent message asking if 745pm was ok to book her. I think it's reasonable to expect a reply back to confirm given the first reply was pretty immediate. The shop didn't get back to him so he called them after 20 minutes to find out whether he could make - 745pm booking.

I don't think at any stage did massageboy bro ask for a 7pm booking & neither did he change it to 745pm as you incorrectly assumed. He had messaged at 7pm to inquire about availability and then made a subsequent text to ask for a 745pm booking. The shop should have been able to reply back yes or no then rather than 20 minutes later, the customer makes a call to find out now she wasn't available as they had booked her out.
Umm... I might have jumped the gun on this, but I also said the shop can't be blamed on this, during that 20 minutes, the shop might be dealing with other customers or on the phone, so they wouldn't have seen the text, so they would take the unambiguous booking instead of waiting for one yet to be decided. Or they might have forgotten about the previous text which is understandable unless it's a quiet night !

A voice call should have saved more money and frustration !