Quote Originally Posted by wilisno View Post
Umm... I might have jumped the gun on this, but I also said the shop can't be blamed on this, during that 20 minutes, the shop might be dealing with other customers or on the phone, so they wouldn't have seen the text, so they would take the unambiguous booking instead of waiting for one yet to be decided. Or they might have forgotten about the previous text which is understandable unless it's a quiet night !

A voice call should have saved more money and frustration !
As i said earlier, I agree that a phone booking would be best. However I think it wouldn't be unreasonable for the customer to think that his 2nd MSG for booking time is replied back, if he had recieved an initial reply of "Yes" almost immediately from his 1st text inquiry and he had sent the booking time instantly after that. You would think the receiver is in immediate proximity of the phone to confirm back given the immediate text replies from both sides? Anytime you start conversing with the customer, then you should treat them with customer service at the forefront. By many businesses can survive a 20 minute non-response time after commencing an initial contact themselves.

It doesn't hurt to apologise to massageboy bro for your incorrect assumptions brother as I think The conversation just aggravated him more. For once, must recognize both AhLungor and Coco for their handling of the situation after hearing the issue and responding in a customer friendly manner.