Yeah, one of the other reasons I didn't book her was that her times tend to be 10:30am - 6pm weekdays, which doesn't really work for me.
My guess is her customers could be on the older side who would have more free time, and also wouldn't really be found on this forum.
Or could be just people gatekeeping her. Does seem to be some ladies at some shops who everyone seems to know, but no real ARs exist for them.